WeAnswer4U Terms of Service & SMS Terms & Conditions
Effective Date: 7/17/2025
Website: www.weanswer4u.com
WeAnswer4U (“Company,” “we,” “us,” or “our”) provides professional call answering, dispatch coordination, and SMS messaging services for towing and roadside assistance companies. By using our services, interacting with our website, or opting into SMS messaging, you agree to these Terms of Service and SMS Terms & Conditions (“Terms”).
1. Definitions
For purposes of these Terms:
“Company” – refers to WeAnswer4U, its employees, officers, and affiliates.
“Services” – include call answering, dispatch coordination, SMS and email notifications, and any other services provided by the Company.
“User,” “Customer,” or “Client” – any person or entity using the Services or website.
“SMS Messages” – text messages sent via our SMS platform, including service alerts, account/payment notifications, and promotional messages.
“Third-Party Vendors” – companies contracted by WeAnswer4U to provide technology, communication, analytics, payment processing, or hosting services, including RingCentral, Stripe, PayPal, Square, Towbook, and Google Workspace.
“Opt-In” – voluntary consent by a User to receive SMS messages from the Company.
“Opt-Out” – withdrawal of consent to receive non-essential SMS messages by replying STOP.
2. Acceptance of Terms
By using our Services, signing up for SMS messaging, or accessing the Website, you agree to comply with these Terms. If you do not agree, do not use our Services or provide your phone number for SMS messaging. Continued use constitutes acceptance of these Terms, including any updates posted by the Company.
3. Description of Services
WeAnswer4U provides:
Call Answering Services – Professional handling of incoming calls for towing and roadside assistance companies.
Dispatch Coordination – Communication between service providers (towing companies, drivers) and clients to coordinate service requests.
SMS Messaging – Sending notifications related to service updates, promotional offers, and account/payment alerts.
Email Support – Optional email communications for support, inquiries, and account updates.
4. Types of SMS Messages You May Receive
By opting into SMS messaging, Users may receive:
Service Updates: Dispatch confirmations, estimated time of arrival, and service completion notifications.
Promotional Offers: Periodic marketing messages, discounts, and announcements of new services.
Account/Payment Notifications: Invoices, payment confirmations, or subscription-related alerts.
Example Messages:
“Your tow has been dispatched. ETA: 15 min.”
“WeAnswer4U Special Offer: 10% off dispatch fees this week.”
“Payment received for dispatch #12345. Thank you!”
All SMS messages are intended for towing companies and drivers we dispatch to. Messages are not shared with third parties or affiliates.
5. User Responsibilities & Consent
Users must provide accurate contact information.
Users consent to receive SMS messages for the purposes listed above.
Users are responsible for any message or data charges assessed by their carrier.
Opting into SMS messaging is voluntary and not a condition for using the Company’s Services.
Users are responsible for safeguarding their login credentials and any other security information.
6. Messaging Frequency & Carrier Costs
Frequency of messages may vary depending on service requests, promotions, or account activity.
Users may receive multiple messages per day when active dispatches occur.
Standard message and data rates may apply according to the User’s carrier.
Delivery of SMS messages is not guaranteed, and the Company is not responsible for failures caused by carriers or technical issues.
7. Opt-In / Opt-Out Instructions
Opt-Out: Users may reply STOP to any SMS to immediately stop receiving promotional messages. Essential service alerts will still be delivered as needed.
Help / Support: Users may reply HELP via SMS or contact us via email at customercare@weanswer4u.com for assistance.
Users may also contact us through our website: www.weanswer4u.com.
Response Time: HELP requests will be addressed within 24 hours whenever possible.
8. Data Collection & Privacy
We collect personal information to provide, maintain, and improve Services. This includes:
Contact Information: Names, phone numbers, email addresses, and addresses.
Dispatch Data: Service locations, vehicle information, and requests.
Call Records: Audio recordings for quality assurance and training.
Geolocation Data: Used solely for service dispatch purposes.
See our Privacy Policy (Privacy Policy) for full details. Users’ SMS consent is never shared with third parties or affiliates.
9. Third-Party Services & Vendors
WeAnswer4U utilizes third-party services to operate its business, including:
RingCentral: Call answering and SMS platform.
Stripe, PayPal, Square: Payment processing.
Towbook (CRM/Dispatch): Service management.
Google Workspace: Email and document hosting.
All vendors are contractually required to maintain industry-standard security and privacy protections.
10. Limitations of Liability
The Company is not liable for delays, service interruptions, or errors caused by third-party vendors or carriers.
The Company is not liable for indirect, incidental, consequential, punitive, or special damages arising from SMS messaging, call answering, dispatch services, or website usage.
Users acknowledge that SMS delivery cannot be guaranteed due to carrier limitations.
Force Majeure: The Company is not responsible for delays or failures caused by events beyond its reasonable control, including natural disasters, technical failures, or internet outages.
The Company’s liability is limited to direct damages up to the amount paid by the User for the specific service at issue.
11. Formal Arbitration Clause
All disputes arising from or related to these Terms shall be resolved exclusively through binding arbitration, rather than court litigation, to the fullest extent permitted by law.
Arbitration shall be conducted under the rules of the American Arbitration Association (AAA), and judgment on the arbitration award may be entered in any court having jurisdiction.
Class-Action Waiver: Users agree that they may not participate in class-action arbitration.
Fees & Costs: Each party shall bear its own attorney fees and costs unless otherwise required by law.
Exceptions: Nothing prevents the Company from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property or proprietary information.
12. Modifications to Terms
The Company may update these Terms periodically.
Updates will be posted on this page with a new Effective Date.
Continued use of Services after changes indicates acceptance of the updated Terms.
13. Cookies, Tracking & Analytics
We use cookies and similar technologies to enhance website performance, analyze usage, and optimize Services.
Users may disable cookies in their browsers, which may affect certain website functionalities.
14. Compliance with Privacy Laws (Optional GDPR / CCPA)
CCPA Rights: California residents may request access to, deletion of, or opt-out of the sale of personal information.
GDPR Disclaimer: If EU residents contact us, they may request access, deletion, or restriction of data processing.
SMS consent is not shared with third parties or affiliates, in compliance with carrier regulations.
15. Governing Law
These Terms are governed by the laws of the State of Delaware, USA. Arbitration, disputes, and enforcement of these Terms are subject to the laws of this jurisdiction.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
17. Contact Information
If you have questions, need support, or wish to exercise rights under these Terms:
WeAnswer4U
Email: customercare@weanswer4u.com
Phone: (929) 552-2293
Website: www.weanswer4u.com