Privacy policy

Effective Date: 7/17/2025

At WeAnswer4U (“Company,” “we,” “us,” or “our”), your privacy and trust are very important to us. We provide professional call answering and dispatch services for towing and roadside assistance companies, and in the course of our business operations, we collect, use, and safeguard personal information. This Privacy Policy explains in detail how we collect, use, store, and share personal information both through our website and during our service delivery.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in order to deliver our services, improve customer experience, and meet legal obligations. The types of information we collect include:

1.1 Information You Provide Directly

  • Contact information: name, phone number, email address, and mailing address.

  • Service details: vehicle type, tow locations, and service requests.

  • Payment information: processed securely by third-party providers (Stripe, PayPal, Square). We do not store payment card details after the transaction is completed.

  • SMS/consent data: phone numbers submitted for SMS notifications and promotions.

1.2 Information Collected Automatically

  • Call logs and recordings: collected through RingCentral for quality assurance, training, and dispute resolution.

  • Geolocation data: used for dispatching and coordinating roadside assistance services.

  • Technical information: IP addresses, device type, browser information, and website usage metrics collected via cookies and analytics tools (Google Analytics, Meta Pixel).

1.3 Information Collected From Third Parties

  • Tow partners and contractors: limited customer information (such as name, phone number, location) shared only to complete a dispatch request.

  • Service integrations: platforms such as Towbook (CRM/dispatch system) or similar tools may receive relevant data necessary for operations.

2. How We Use Your Information

We use personal information only for legitimate business purposes, including:

  • Service delivery: handling calls, coordinating roadside assistance, and processing payments.

  • Communication: sending service confirmations, updates, and responding to inquiries.

  • SMS notifications: providing real-time service alerts and promotional offers (with consent).

  • Quality assurance: monitoring calls for training and improving service.

  • Business analysis: reviewing call and dispatch data to improve efficiency.

  • Legal obligations: complying with financial, regulatory, and law enforcement requirements.

  • Marketing: sending promotional emails or texts, where legally permitted and with customer consent.

3. SMS/Text Messaging Policy

  • By providing your phone number, you consent to receive SMS messages from WeAnswer4U.

  • SMS may include service updates, alerts, and promotional offers.

  • SMS consent is not shared with third parties or affiliates.

  • Message frequency varies. Standard carrier rates may apply.

  • You may opt out at any time by replying STOP. For support, reply HELP.

  • Consent to receive SMS is not a condition of purchase.

4. Sharing of Information

We do not sell personal data. We only share it in the following circumstances:

  • Tow providers/contractors: to fulfill service requests.

  • Payment processors (Stripe, PayPal, Square): to complete transactions securely.

  • Telecommunications (RingCentral): for call answering and SMS functionality.

  • Analytics tools (Google Analytics, Meta Pixel): for website performance monitoring.

  • CRM/dispatch platforms (e.g., Towbook): for managing dispatch requests.

  • Cloud/email hosting (Google Workspace): for secure communications and storage.

  • Legal compliance: when required by law, court order, or regulatory authority.

All third-party providers are required to maintain industry-standard security and confidentiality.

5. Data Retention

  • Call recordings: automatically deleted after RingCentral’s default retention period.

  • Dispatch logs: kept only as long as necessary to complete services.

  • Billing/payment data: deleted immediately after successful processing.

  • Website analytics data: retained in aggregate form for business analysis.

  • SMS/consent records: retained for compliance with carrier and legal requirements.

We periodically review data and securely delete or anonymize it when no longer needed.

6. Data Security

We implement multiple safeguards to protect your data:

  • Encryption: all website traffic is secured via SSL/TLS.

  • Restricted access: only authorized employees can access sensitive customer data.

  • Employee training: all staff handling data receive confidentiality and data security training.

  • Vendor security: we partner only with vendors (e.g., Stripe, RingCentral, Google) that maintain industry-standard protections.

  • Incident response: in the event of a breach, we will notify affected parties as required by law.

7. Your Privacy Rights

Depending on your state or jurisdiction, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA). These rights may include:

  • Access: request a copy of the personal data we hold about you.

  • Correction: request updates or corrections to your information.

  • Deletion: request deletion of your personal data, subject to legal obligations.

  • Opt-out: decline marketing emails or SMS messages.

Requests can be submitted via the contact details below.

8. Cookies and Tracking

We use cookies and similar technologies to improve website functionality and analyze usage. You can control cookie settings through your browser. Disabling cookies may limit some website functionality.

9. Jurisdiction

This Privacy Policy is governed by U.S. laws. WeAnswer4U primarily serves U.S.-based clients.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If we become aware that we have collected such data, we will delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

WeAnswer4U
Email: Customercare@weanswer4u.com
Phone: (929) 552-2293